Ariyan Brown / Marcus

Dear Convoso Hiring Team,

I'm applying for the Customer Success Manager role. I'll be direct about my angle: I come to Customer Success from the operations side of your own industry rather than from a SaaS CS team — and I believe that's a feature for a contact-center platform. At InComm I progressed from Programmer II to POS Lead to Field Operations Supervisor, living inside the exact operational reality your customers manage: uptime pressure, agent-facing tooling, and executives who measure everything in throughput and SLAs.

What I'd bring to your customers: a decade of customer-facing technical work across The Home Depot (in-store support, 4× Homer Awards — their recognition for customer excellence), Epiq Global (regulated data handling under strict SLAs), and multi-site field operations — I build trust with stakeholders by fixing things and documenting honestly. The preferred background you list: telephony/contact-center-adjacent operations, plus hands-on fluency with the tooling stack around your workflow (Google Workspace, Excel, JIRA/ServiceNow ticketing discipline since 2018; Zendesk-comparable queue management daily). And technical credibility unusual for CS: I build and operate a multi-tier platform personally (Cloudflare edge, SQL, desktop client), so I can speak API, integration, and dialer configuration with a customer's admin as comfortably as ROI with their VP.

I won't pretend to five years of Gainsight; I'll offer instead someone who has been the customer your CSMs serve, learns platforms fast, and treats renewals as the natural result of measurable customer outcomes. I'm Georgia-based (in your registered states), remote-ready, and glad to travel quarterly.

Ariyan D. Brown · (678) 262-6880 · AriyanBrown42@gmail.com · linkedin.com/in/ariyanbrown · ariyanbrown.com